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Shipping & Returns

  

Shipping Policy

 

 Shapewear By Luna Shipping Terms

 

Order Processing and Shipping

  • Orders are processed within 1–2 business days.

  • Shipping times are estimated at 3-5 business days for standard shipping.

  • Expedited shipping options are available at an additional cost.

  • Orders are shipped via USPS or UPS.

 

Free Shipping

  • Enjoy free standard shipping on all orders over $149.00US.

  • Free shipping is not available on sale .

 

Shipping Rates

  • Standard shipping: $7.95

  • Expedited shipping: $15.95

  • Overnight shipping: $30.95

 

  • Due to health regulations - USED products with MISSING TAGS OR PACKAGING WILL NOT BE ACCEPTED.

  • If you don't absolutely love our shapewear, we will take it back unworn and with tags attached for exchange or store credit

  • Items must be unworn, free of scents and marks with all tags still attached, and shipped back in their original packaging

  • Any garment returned used with missing tags or damaged packaging will not be eligible for returns and will be shipped back to you at your own expense

  • Items marked as Final Sale Clearance are not returnable or exchangeable

      ​RETURN INSTRUCTIONS​

  • Make sure the product is brand new, with tags, or original packaging or your return will be denied

  • If your product is used or does not have packaging or tags it will be sent back at your expense

  • We'll issue your store credit as a gift card, or exchange once we approve your return.

  • Due to health regulations - USED products with MISSING TAGS OR PACKAGING WILL NOT BE ACCEPTED.

  • If you don't absolutely love our shapewear, we will take it back unworn and with tags attached for exchange or store credit

  • Items must be unworn, free of scents and marks with all tags still attached, and shipped back in their original packaging

  • Any garment returned used with missing tags or damaged packaging will not be eligible for returns and will be shipped back to you at your own expense

  • Items marked as Final Sale Clearance are not returnable or exchangeable

 

Contact Us

Customer Service

Visit Our Showroom

Opening Hours

Phone 347-885-1007

Mon. -  Fri. 10:am - 7:p

Sunday. 11am - 5pm

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